Reply To: New Patient Referral Process

  • Angela Lentini-Rivera

    March 9, 2023 at 3:14 pm

    Hi Deborah,

    We have a patient access team that helps with new patient referrals and there are nurses that work on the team.   That team works with patient’s that are in-network.  Our turn around time is relatively quick for in-network.  OON can take a bit of time. 


    If the insurance is OON then we have a separate team that handles the referral and there is also a nurse that works on that team. 


    I hope this helps.






    Angela Lentini- Rivera RN, MA, CPNP
    Neuroblastoma Team
    Department of Pediatrics

    MSK Kids
    1275 York Avenue
    New York, NY 10065
    T 833-MSK-KIDS F




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    Original Message:
    Sent: 3/9/2023 1:26:00 PM
    From: Deborah Echtenkamp
    Subject: New Patient Referral Process

    We are reviewing our new patient intake process. 

    Who at your institution is responsible for the new patient referral process?

    Is it a prior authorization team with specific algorithms to follow?

    Do you have a nurse involved in the process?

    What is the turn around time to get a new patient into your system?

    Appreciate any feedback!

    Thank you

    Deborah Echtenkamp, MSN,RN,CPON,FAPHON
    Plano, TX
    United States