Reply To: Clinic support staffing

  • Meghan Belongia

    Member
    December 17, 2013 at 12:24 pm

    Our clinic is compromised of both oncology and hematology. Our oncology team sees about 20-40 patients on a given day, and the hematology folks see about 6-18 patients in an afternoon. We typically have 4 secretaries, of which 2-3 are scheduling each day and the other one would be checking patients into clinic. This also would include answering phones coming into the clinic, and routing the appropriately. We have separate staff that vital and room the patient once checked in. Hope that helps.
    ——————————————-
    Meghan Belongia
    Whitefish Bay, WI
    United States
    ——————————————-

    ——————————————-
    Original Message:
    Sent: 12-17-2013 12:22 PM
    From: Melissa Beauchemin
    Subject: Clinic support staffing

    This message has been cross posted to the following Discussions: APHON Open Forum and Outpatient Staff Clinic Issues .
    ——————————————-
    Hello,
    We are restructuring our outpatient oncology clinic and are trying to identify the best way to set up our coordinator/schedulers.  How many clinic coordinators you have and how many patients/day you see in clinic.  Do you have disease-specific coordinators or do each of your coordinators have separate responsibilities (i.e. one schedules procedures, one answers the phone).
    Thank you,

    ——————————————-
    Melissa Beauchemin
    Research Nurse Practitioner
    New York, NY
    United States
    ——————————————-