Reply To: Nurse Navigator/Clinical Coordinator/Care Manager Role and Responsibility

  • Audrey Cole

    Member
    March 4, 2015 at 2:28 pm

    The case managers in the hematology clinic functions as case coordinator. The case managers provide disease specific education, the care coordinator for patient, and serve as the primary contact person for the patient and family. We have a very large hematolgoy department, therefore the nurse case mangers duties are divided first by disease, then by age. The clinic nurse are the “hands on” caregivers. These nurses give the medications, obtain VS and labs, etc. The outaptient clinic days are also divided by disease and age specific, therefore clinic nurses are able to provide care based on disease and age. Hope this helpful.  
    ——————————————-
    Audrey Cole, CPON, MSN, RN
    St Jude Children’s Research Hospital
    Walls, MS
    United States
    ——————————————-

    ——————————————-
    Original Message:
    Sent: 03-04-2015 01:15 PM
    From: Angela Tidwell
    Subject: Nurse Navigator/Clinical Coordinator/Care Manager Role and Responsibility

    I will try to give you a brief summary of our services.

    1) At our hospital, our hematology clinic operates differently from other outpatient clinics. They utilize case managers as well as clinic nurses.
    2) We do not have nurse navigators/care coordinators that I am aware of.
    3) Our outpatient clinics are divided into disease specific areas such as leukemia, solid tumor, neuro-oncology, bone marrow transplant, and specialty clinic. These clinics are staffed with nurse practitioners/PAs and clinic nurses.
    4) Some clinic nurses are crosstrained to work in the medicine (infusion) room. The medicine room is staffed with nurses who are specifically assigned to that area.
    5) The sedation nurses are also specific for that area as they are assigned to surgery service.
    6) We also have radiation clinic nurses who are specific for that area as they are assigned to radiation service.

    Hope this is helpful.

    ——————————————-
    Angela Tidwell, MSN,RN
    St Jude Children’s Research Hospital
    Memphis, TN
    United States
    ——————————————-

    ——————————————-
    Original Message:
    Sent: 03-04-2015 12:14 PM
    From: Amy Sherrod
    Subject: Nurse Navigator/Clinical Coordinator/Care Manager Role and Responsibility

    This message has been cross posted to the following Discussions: Outpatient Staff Clinic Issues and Nurse Managers .
    ——————————————-
    I am looking for specific information about Nurse Navigator/Clinical Coordinator RN roles.  If your organization uses a similar model where there is a Nurse who does education and care coordination (refills, faciltation of scheduling, etc) and a different  group of nurses who access the ports and give treatments during a visit to the clinic (short chemo, for example), how have you defined the roles and responsibilities of these two roles?

    What does the “Nurse Navigator/Care Coordinator” do and not do?

    What is the caseload of the “Nurse Navigator”?

    What are the assignments of the “Clinic RN’s” who see the patients?  Are they disease-based?  Do they cross-cover Infusion and Sedation?

    Please feel free to share any additional information you have as well as your experience with transitioning to this model.

    Thanks so much!

    ——————————————-
    Amy Sherrod, RN,MSN, CPNP
    Children’s Healthcare of Atlanta
    ——————————————-