Spring Education Exchange (SEE): Leadership Strategies to Build Trust and Staff Satisfaction

Presented by:  Lauren Evans, MSN RN CPN CPHON® TCTCN™

Session Details: Day 1: May 13, Session 5 3:30 PM- 4:00 PM EDT (2:30 pm CST / 1:30 pm MST / 12:30 pm PST) 

Overview of Session: This session will explore how night shift teams face unique challenges that can affect satisfaction, communication, and retention, but the solutions developed for these teams offer powerful lessons for all workgroups. This session explores leadership strategies used to rebuild trust, strengthen communication, and improve engagement among pediatric hematology/oncology night-shift staff. Through targeted interventions—including stay interviews, structured communication, individualized support, and increased leadership visibility—significant gains were achieved in morale, teamwork, and engagement scores. While designed for night-shift needs, these evidence-based approaches are universally applicable and can be adapted to enhance culture, collaboration, and retention across any team or clinical environment. 

Learning Outcomes:  

• The learner will be able to identify and implement leadership strategies that foster trust, improve staff satisfaction, and enhance team engagement in a pediatric hematology/oncology setting. 

• The learner will demonstrate increased knowledge of communication techniques and retention strategies that support a collaborative and psychologically safe work environment for night-shift nursing staff. 

• The learner will apply evidence-based leadership interventions, such as stay interviews, structured communication, and team-building initiatives, to improve workforce stability and patient care quality. 

• The learner will evaluate the impact of leadership-driven strategies on staff engagement, teamwork, and professional growth to enhance patient outcomes and workplace culture. 

This contains 1 sections:

1. Post-Session Evaluation

Continuing Education Credit 

APHON will provide 0.5 nursing continuing professional development (NCPD) contact hour(s) for the successful completion of this session. Successful completion requires attendance for the entire session and the completion of the post-session evaluation. 

The Spring Education Exchange (SEE) sessions and post-session evaluations will be available for 30 days.  

The Association for Pediatric Hematology Oncology Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. This provider is also approved by the California Board of Registered Nursing, Provider Number 14513. 

None of the planners for this activity have relevant financial relationship(s) to disclose with ineligible companies.  

Questions or concerns? Contact education@aphon.org.  

The APHON Spring Education Exchange is sponsored by ONCC.